Who do I contact if a member uses the wrong Solavei SIM Card number to enroll?
If you entered in the wrong Solavei SIM Card number in enrollment, contact member support at 1-866-SOLAVEI (1-866-765-2834) to have your Solavei SIM Card number corrected.
What if I enroll a member and they lose their Solavei SIM Card?
To order a replacement SIM card, go to your Account tab, click Shop. Then Order Now next to Replacements SIMs. There is a fee for SIM replacements through Solavei.
Contact member support at 1-866-SOLAVEI (1-866-765-2834) to reset the Solavei SIM Card on the member's account. You will need the new member's 10-digit ID, and the new Solavei SIM Card number.
What if my shipment doesn't arrive?
First, check the status of the shipment with the tracking number you received in your confirmation email. If you have any questions about your shipment, contact member support at 1-866-SOLAVEI (1-866-765-2834).
Will the enrolling member still pay for a Solavei SIM Card?
No, members will not have the Solavei SIM Card fee during enrollment.
Can I reuse a Solavei SIM Card?
SIM cards can only be activated ONCE. If a member changes their mind and returns their membership, their Solavei SIM Card cannot be reused or transferred. A new Solavei SIM Card must be provided.