Solavei Enrollment and Activation Walkthrough

The Enrollment walkthrough will show you the steps you will take through the enrollment process and show you how to enroll as different member types.

The Activation walkthrough will show you how to activate your Solavei Mobile Service once you have your phone and Solavei SIM Card in hand.


Enrollment > Jump to Activation >
On Solavei.com, click Join Now.

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Enter the address of where you live, work and play, to ensure we can provide the coverage you need.

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When you are finished checking your coverage — or if you checked your coverage earlier — click Proceed with Enrollment.

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If you do not have coverage — or would like to proceed with Brand Partner enrollment — click Become a Brand Partner.

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Enter your birthdate to verify that you are at least 18 years of age.

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The username you choose here will be publicly displayed and unchangeable, so make sure you choose a good one! It cannot include the word "solavei". If you enter a username that is already taken, a suggestion box will pop up.

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Enter your shipping address.

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In this screen, you’ll be able to review your order that includes your annual membership fee, view applicable taxes (which vary by zip code), and agree to Terms and Conditions.

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In this step, you will select whether you have or need a phone and Solavei SIM Card.

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Select "I am using my own unlocked phone and already have a Solavei SIM Card" if you received a SIM Card from your sponsor and are going to use your own phone.

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Select "I am using my own unlocked phone and need to purchase a Solavei SIM Card" if you are going to use your own phone but still need a Solavei SIM Card.

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Select "I bought a phone from the Solavei Phone Store" if you have a new phone from our partner, Quality One.

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Select "I want to purchase a new phone" if you would like a new phone from our partner, Quality One.

< Back Have a Phone And Solavei SIM Card > Have a Phone, Need a Solavei SIM Card > Bought a Phone > Need a New Phone >
Solavei has partnered with Quality One to offer some of the top phones available today. Click Browse Phones to begin shopping.

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You can browse and pruchase any of these unlocked GSM phones.

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After check out, return to the enrollment page.

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Now that you have bought a phone from the Solavei Phone Store, select "I bought a phone from the Solavei Phone Store."

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Select your phone by first selecting the make (the company who made the phone) then select the model (the specific type of phone you have) from the list of most popular phones on the market today.

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The type of SIM card that is compatible with your phone will show up below.

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If your phone is not listed, select "My Phone is not listed" then choose the SIM Card that will fit your phone.

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Select the rate plan of your choice. You will pay for your first month of service during enrollment.

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The username you choose here will be publicly displayed and unchangeable, so make sure you choose a good one! It cannot include the word “solavei”.

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If you enter a username that is already taken, a suggestion box will pop up.

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Enter your shipping address.

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Once a member enters their personal information on this page and continues, their enrollment information is saved. If they don't finish enrollment, they can come back later and finish using the same information.

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In this screen, you’ll be able to review your order, view applicable taxes (which vary by zip code), and agree to Terms and Conditions.

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Enter your billing information and click “Pay Now”.

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Solavei uses https encryption to ensure all your personal information is kept secure.

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You're not done yet! This will show a summary of your member information.

Click "Get Started" to finish enrollment in your MySolavei account.

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You will be logged into MySolavei — your personal Solavei member account.

Any time you want to log in to the MySolavei, you can visit my.solavei.com and enter your login information.

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To complete your enrollment as a Brand Partner and set up your Solavei Card, click “Next”.

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You must be 18 years of age and have a valid Social Security number to sign up as a Brand Partner.

For ITIN enrollments, see the ITIN Procedure.

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You’re almost done! Just one more step.

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Upload a profile picture and a little information about yourself for the Solavei Community.

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You're done! You should receive your Solavei Card in the mail in 5-7 business days. When you do, follow the instructions that come with in on how to activate it.

If you have your phone and SIM Card ready, follow the steps for activating your Solavei Mobile Service.

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Click Explore MySolavei if you do not have your SIM Card and phone yet.

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Log into your MySolavei account and click on the “Activate Phone & Get Status" section.

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Enter your SIM number. We ask you to enter your SIM number twice to make sure it's correct.

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Choose whether you would like a new phone number or to port your existing phone number over to Solavei.

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If you would like to port your existing phone number, you must have the account number and porting PIN from yourious mobile provider. Enter these numbers and the phone number you would like to port here.

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Congratulations! Your activation is complete! Insert your SIM Card into your phone. Your mobile service will become active within 24 hours. You can check your status by clicking the Check Status button.

Don't forget, if you brought your own phone, you will have to set up the APN settings.

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Below are some resources to use when setting up your APN Settings if you brought your own phone to Solavei.

Android APN Settings

To manually set up the APN settings for your Android device, follow the Data Setup Guide.

iPhone APN Settings

To manually set up the APN settings for your iPhone, go to the iPhone Tutorial and jump to the APN Settings under iPhone Setup.

Other Settings

You can watch videos on Solavei Phone Settings to find out how to set up the phone.

Below are some scenarios for troubleshooting if you run into any errors.


< Back Porting Failed Account Number Missmatch PIN or Password Missmatch Zip Code Missmatch Number not available
In rare situations, porting your number over might fail for a unique reason. In this case, member support will contact you to resolve the porting error.

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If you receive an error that your Account Number does not match, you can return to the activation page, enter your Member ID and Order ID, then view the error to enter a new Account Number.

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If you receive an error that your PIN or Password does not match, you can return to the activation page, enter your Member ID and Order ID, then view the error to enter a new Porting PIN.

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If you receive an error that your Zip Code does not match, you can return to the activation page, enter your Member ID and Order ID, then view the error to enter a new Zip Code for your region.

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If you receive an error that your number is not active, verify with yourious provider that the account information is correct. Then return to the activation page, enter your Member ID and Order ID, and view the error to enter your new information.

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