On the device, tap the Menu icon. Select Settings. Select Wireless & networks. Make sure Wi-Fi is Off (you can change this later) and Mobile network is On (or checked). Tap on Mobile network. Tap on Access Point Names. Delete any existing APN’s that may be on the phone (select the APN, hit the menu button and delete) Select the menu button and add APN. Select Name, enter solavei and tap OK. Select APN, enter solavei (all lower case) and tap OK. Select MMSC: http://solavei.mmsmvno.com/mms/wapenc Select Authentication type: none Select APN Type: default,mms,supl (no spaces, all lower case) Select APN protocol: IPv4 Select APN roaming protocol: IPv4 Put a check mark in the box to turn ON APN. Bearer: Unspecified Select MVNO Type: IMSI Select MVNO Value: 310260x (This should be the default that comes up after selecting IMSI) Select the menu (three dots on the top right) and Save. Hit the home button on the phone, power off the phone and power it back on again. Additional Assistance: If you have followed the steps above and are having trouble setting up your phone try using our interactive Self Help Troubleshooting Guide. If you have further questions, you can ask one of our Solavei Experts in our online Support Community below. Simply type in your question and click the Ask button.