If your phone asks for a SIM Unlock (PUK) code, please do not attempt to guess the code. Entering the PUK code incorrectly 10 times will destroy all information on the SIM and make it permanently unusable for service.
If your phone is prompting you to enter the PUK code and you are not sure what you set it to, please Contact Us.
Q: What is a PIN Unlock Key (PUK)?
The PUK is a key to let you access your phone if you enter your PIN code incorrectly 3 times. If your phone asks you for your PUK, it is very important not to guess the code. If you enter it incorrectly 10 times, the SIM card becomes unusable and you must purchase a new SIM card.
Q: How do I get my PUK?
Contact Solavei Member Support Services at 866-765-2834 (866-Solavei) and they will assist you with obtaining your PUK so that you can unlock your phone.
Q: What is the benefit of using a PIN code with my SIM card?
Adding a PIN lock code for your SIM is an added layer of security over the standard cellphone lock screen password. The cell phone lock screen password protects information stored in the phone itself. The SIM PIN code protects information stored inside the SIM including any contacts stored on the SIM card.
Q: What is the default PIN code in my SIM card?
The default PIN in your SIM card is the last 4 digits of your phone number or "0000".
Q: My phone is asking for a code before I enter the PUK, what do I use?
Some phones ask for a code before you are able to enter the PUK. Many of the major manufacturers use **05*[PUK]*[NewPIN]*[New PIN again]# (Example: **05*48970526*1234*1234#) .