Phone Settings

On this page, you'll find settings for your Internet and Picture Messaging (MMS). Because Solavei is a Bring Your Own Phone (BYOP) company, you will need to enter Solavei APN settings in order to get access to our data network. We've tried to make it as easy as possible on you by giving you multiple set-up options. 

Your options:

  1. Video guide with APN settings
  2. Step-by-step guide

Option 1. Video guide with APN settings

Android

Android Settings Video

Android APN Settings

Note: if your device doesn't have the exact menu options below try finding a similar name, or skip the step

  1. On the device, tap the Menu icon 
  2. Select Settings
  3. Select Wireless & networks (or Tethering & Networks)
  4. Make sure Wi-Fi is Off (you can change this later) and Mobile network is On (or checked)
  5. Tap on Mobile network
  6. Tap on Access Point Names
  7. Name: solavei
  8. APN: solavei
  9. MMSC: http://solavei.mmsmvno.com/mms/wapenc
  10. MCC: 310
  11. MNC: 260
  12. APN type: default,supl,admin,mms,hipri (or Internet + MMS)
  13. APN Protocol: IPv4
  14. APN Roaming Protocol: IPv4
  15. APN enable/disable: APN enabled
  16. MVNO Type: IMSI
  17. MVNO Value: 310260x

iOS

iPhone Settings Video

iOS (iPhone) APN Settings

Note: if your device doesn't have the exact menu options below try finding a similar name, or skip the step

  1. From the home screen, select Settings
  2. Select Cellular 
  3. Verify the following settings: 
    1. Cellular Data: On 
    2. 3G Enable: On 
    3. Data Roaming: Off 
    4. LTE Enabed: On
  4. Select Cellular Data Network 
      1. If the "Cellular Data Network" option is not available in your settings, your iPhone is not unlocked. 
    1. Enter the following information under the Cellular Data section: 
      1. APN: solavei 
      2. Username: <leave blank> 
      3. Password: <leave blank>
    2. Enter the following information under the LTE section:
      1. APN: solavei
      2. Username: <leave blank> 
      3. Password: <leave blank>
    3. Enter the following information under the MMS section: 
      1. APN: solavei 
      2. Username: <leave blank>
      3. Password: <leave blank> 
      4. MMSC: http://solavei.mmsmvno.com/mms/wapenc 
      5. MMS Proxy: <leave blank>
      6. MMS Max Message Size: leave this blank 
      7. MMS UA Prof URL: http://www.apple.com/mms/uaprof.rdf 
    4. Press the Home button to save the APN and exit to the main screen. 
    5. Turn the device off and back on by holding the sleep button for a few seconds and sliding the red power off slider when it appears. Then turn it back on by holding the sleep button again for a few seconds. 
    6. Test the connection by opening the Safari and going to a web page.

    Windows

    APNSettingsVideoWindows

    Windows Phone APN Settings

    Note: if your device doesn't have the exact menu options below try finding a similar name, or skip the step

    1. Slide to the left hand or right hand side of the screen.
    2. Scroll down and tap on Settings.
    3. Tap on access points.
    4. Tap on add.
      1. Enter Solavei in the Connection name field.
      2. Choose IPv4 as the Network Type
      3. Enter "solavei" in the access point name field.
    5. Once you have entered the Data account settings, scroll down to setup the MMS APN.
      1. Enter "solavei" in the APN field (no quotations).
      2. Proxy address (should be left blank)
      3. Proxy port (should be left blank)
      4. Enter  http://solavei.mmsmvno.com/mms/wapenc in MMSC address
      5. Network type: IPv4
    6. Tap on Solavei to activate the APN
    7. Try to delete all non-Solavei APNs by pressing and holding the APN, then selecting either erase or delete.
    8. At this time turn the phone off, and then back on again.
    9. Test the internet connection by doing a search using Google.
    10. Then test MMS by sending a picture message to yourself, making sure to put a 1 in front of your number. E.g. 1-425-444-8888

    Option 2. Step-by-Step Guide

    If your internet and/or picture messaging still isn't working, try our interactive Troubleshooting Guide

    Phone Troubles?

    The interactive guide will help you adjust settings on your phone to access:

    • Internet (Data)
    • Picture Messaging (MMS)
    • Making Calls
    • Text Messaging

    Important: Before You Start

    For your phone to work with Internet (Data) and Picture Messaging (MMS) on Solavei, your phone must be unlocked and have the correct Internet and Picture Messaging settings. For first-time setup, click the button for your phone type below.

    Android iPhone Windows Phone

    Select "Getting Started" if you have already setup your APNs.


    Getting Started >

    Home

    Android Internet and Picture Messaging Settings


    The settings below are important-they tell your phone how to find our network to access the Internet. Your phone will not be able to connect to the Solavei network if the settings are entered incorrectly.


    1. On the phone, tap the Menu icon.
    2. Select Settings > Wireless & Networks > Mobile Networks > Access Point Names.
    3. Press the Menu key and tap New APN .
    4. Name : enter "solavei" and tap OK.
    5. APN: enter "solavei" and tap OK.
    6. User name: (leave blank)
    7. Password: (leave blank)
    8. MMSC: enter http://solavei.mmsmvno.com/mms/wapenc and tap OK.
    9. MMS proxy: (leave blank)
    10. MMS port: (leave blank)
    11. MMS protocol: WAP 2.0
    12. MCC: 310
    13. MNC: 260
    14. Authentication type: Not set
    15. APN type:default,supl,admin,mms,hipri (no spaces in here)
    16. APN enable/disable: APN enabled.
    17. Press the Menu key and select Save
    18. Press the button next to solavei to set the profile as default.
    19. At this time, turn the phone off and then back on again.


    Test Your Settings

    1. Test the settings by accessing an Internet site.
    2. Tap the Menu icon.
    3. Tap Browser.
    4. Enter www.cnn.com to test your settings.


    If you are unable to get Internet or Picture Messaging to work with these settings, click "Getting Started" below.


    Getting Started >

    Home

    iPhone Internet and Picture Messaging Settings


    The settings below are important-they tell your phone how to find our network to access the Internet. Your phone will not be able to connect to the Solavei network if the settings are entered incorrectly.


    1. From the home screen, select Settings.
    2. Select General.
    3. Select Cellular (iOS6) or Network (iOS 4 and 5).
    4. Verify the following settings:
      • Cellular Data: On
      • 3G Enable: On
      • Data Roaming: On
    5. Select Cellular Data Network
      • If the "Cellular Data or Network" option is not available in your settings, your iPhone is not unlocked. Please contact your previous carrier to unlock your iPhone.
    6. Under Cellular Data
      • APN: solavei
      • Username: (leave blank)
      • Password: (leave blank)
    7. Under MMS
      • APN: solavei
      • Username: (leave blank)
      • Password: (leave blank)
      • MMSC: http://solavei.mmsmvno.com/mms/wapenc
      • MMS Proxy: (leave blank)
      • MMS Max Message Size: (leave blank)
      • MMS UA Prof URL: http://www.apple.com/mms/uaprof.rdf
    8. Press the Home button to save the APN and exit to the main screen.

    Test Your Settings

    1. Test the settings by accesing an Internet site.
    2. Tap the Safari icon.
    3. Enter www.cnn.com to test.


    If you are unable to get Internet or Picture Messaging to work with these settings, click "Getting Started" below.


    Getting Started >

    Home

    Windows Phone Internet and Picture Messaging Settings


    The settings below are important-they tell your phone how to find our network to access the Internet. Your phone will not be able to connect to the Solavei network if the settings are entered incorrectly.


    1. On the device slide your Live Tiles to the left to access the menu.
    2. Select Settings
    3. Select Cellular
    4. Scroll down and select edit internet apn
      • Select APN: Enter "solavei"
      • Click the Save icon.
    5. Scroll down and select edit mms apn
      • Select APN: "solavei"
      • WAP gateway (URL): 216.155.165.50
      • WAP gateway port: 8080
      • MMSC (URL): http://solavei.mmsmvno.com/mms/wapenc
      • MMSC port: 80
      • Click the Save icon.
    6. At this time, turn the phone off and then back on again.

    Test Your Settings

    1. Test the settings by accessing an Internet site.
    2. Tap the Internet Explorer icon.
    3. Enter www.cnn.com to test.


    If you are unable to get Internet or Picture Messaging to work with these settings, click "Getting Started" below.


    Getting Started >

    Home

    Getting Started

    Follow the steps below to make sure a simple setting change isn't preventing you from using your service.

    1. Reset Your Phone

      Pull the battery out of your phone while it is still turned on. This will force your phone to do a "hard reboot" which can fix some software issues that can cause any number of problems. If your phone does not have a removable battery, simply turning it off then on can still help. Make sure to hold the power button long enough to turn off the phone, not just put it into sleep mode.

    2. Wi-Fi Off

      If you have a T-Mobile branded phone, make sure Wi-Fi calling is also off. Wi-Fi can create issues that are hard to detect. Turning this off will make sure that your phone isn't trying to use Wi-Fi for something it should not.

    3. Airplane Mode Off

      Airplane mode turns off all wireless services on your phone. It is great for the airplane, just don't forget to turn off Airplane Mode once you get to your destination.

    4. Mobile Network On

      If you have Mobile Network turned off, your phone will only pickup Wi-Fi signals. Since you already turned Wi-Fi off in the steps above, you won't get any service.

    5. Mobile Data On

      Depending on your phone type, Mobile Data may be in settings or in the pull down menu at the top of your phone, if it's available.


    Once you have checked these settings, select "Next Step" for more options for your specific issue.


    < Back Next Step >

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    Activating

    If you are unable to get any service on your phone, you may have never completed activation. To complete activation, log into your account at my.solavei.com.
    Select the blue activation button and follow the prompts.



    If you are porting your number in, you will also need:

    • Account Number from your Previous Service Provider
    • PIN Code or Password from your Previous Service Provider

    Important: Activation can take up to 24 hours to complete and port requests can take 1-5 days depending on how quickly your previous service provider responds.




    Still not Fixed?

    If attempting to activate does not work and you still have no ability to use voice, text or data on your phone, please contact us . If you can now use some services but not others, select "Home" at the bottom of this page to address your remaining issues.


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    p>If your service worked in a different location, but does not work at your current location, it is most likely a coverage issue. Check our coverage map to see if Solavei offers service in your current location.

    Other things that might affect your reception are in the sections below.


    Signal Loss Inside Buildings

    • If you are in a low coverage area, being indoors could reduce your coverage enough that your phone doesn't receive a signal.
    • If you are in a basement or solid concrete building, you will have greatly reduced signal strength.


    Your Location's Topography

    • Hills are very good at blocking signals. If you are not in line of sight of a Solavei tower, you are unlikely to get a strong signal.
    • Trees and other tall dense vegetation will block signals as well.
    • If you are between tall buildings in a city, you can lose signal strength.


    How to Mitigate Low Reception

    • Use Wi-Fi - You can set your phone to automatically pickup certain Wi-Fi signals so you only have to set it up once.
    • Stand Near A Window/Walk Outside - If the building you are in is blocks the signal, just standing near a window or going a few feet out the door could increase the signal strength.
    • Hold Your Phone Upright - The antenna in your phone works best when your phone is vertical. If you lay your phone on a table, it could lose a bar or more of signal strength in some areas.



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    Internet Settings Review

    It’s a good idea to double check Internet and Picture Messaging settings in your phone.


    Settings Specific to Your Phone

    Use our Settings Lookup Tool to find the Internet and Picture Messaging Access Point Name (APN) settings specific to your phone. Simply enter your phone's IMEI or use the drop down boxes to find your phone model.

    How do I find my IMEI?

    • Go to your phone dialer
    • Type in *#06#
    • Your IMEI will display
    • If your IMEI does not display, you can usually find it under your removable cover or battery.

    3rd Party Apps

    You Have a 3rd Party APN App Installed

    The APN app may not be using the correct APN settings to give you access to the Internet. Try uninstalling the 3rd party APN app and then try accessing the internet with the Internet browser that came with your phone.

    You Do NOT Have a 3rd Party APN App Installed

    It's possible that your phone isn't properly using your APN settings when trying to access the Internet. Below are some instruction you can try with a 3rd party app.

    • Turn your Wi-Fi on. Turn it back off after the download completes
    • Go to your app store
    • Search for Tweakker APN and download the app
    • When setting up Tweakker, select Solavei as your provider

    Internet Browser

    Try using the Internet browser that came installed on your phone. It's possible that a non-standard

    Below are the 3 most common phone operating systems and the name of the default browser.

    • Android - Internet (Globe Icon)
    • iPhone - Safari (Compass Icon)
    • Windows Phone - Internet Explorer (e Icon)

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    Picture Messaging (MMS) Settings Review

    It’s a good idea to double check Internet and Picture Messaging settings in your phone.


    Settings Specific to Your Phone

    Use our Settings Lookup Tool to find the Internet and Picture Messaging Access Point Name (APN) settings specific to your phone. Simply enter your phone's IMEI or use the drop down boxes to find your phone model.

    How do I find my IMEI?

    • Go to your phone dialer
    • Type in *#06#
    • Your IMEI will display
    • If your IMEI does not display, you can usually find it under your removable cover or battery.



    Additional Messaging Settings

    Because Picture Messages use both the data and text portions of the network, you will want to make sure your text message settings are also correct. These settings are called SMSC settings and should be checked even if your normal text messaging works.

    Android Text Message Settings (SMSC)
    iPhone Text Message Settings (SMSC)


    Continue on to Even More MMS if the above settings did not get your Picture Messaging working.


    < Back Even More MMS >

    Home

    Text Message Settings (SMSC) Android


    • Go to Phone Dialer, and press: *#*#4636#*#*
    • Select Phone information
    • Scroll down to bottom of the screen, where you'll see the SMSC setting field.
    • Click Refresh to see current SMSC number.
    • If the SMSC number is not +12063130004, change it and then click Update.

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    Text Message Settings (SMSC) iPhone


    • Go to Phone Dialer, and press: *#5005*7672#
    • Verify the number shown is +12063130004
    • If the number is not correct, change it by entering **5005*7672*+#
    • Enter the correct SMSC number


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    Text Message Settings (SMSC) Android


    • Go to Phone Dialer, and press: *#*#4636#*#*
    • Select Phone information
    • Scroll down to bottom of the screen, where you'll see the SMSC setting field..
    • Click Refresh to see current SMSC number.
    • If the SMSC number is not +12063130004, change it and then click Update.

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    Text Message Settings (SMSC) iPhone


    • Go to Phone Dialer, and press: *#5005*7672#
    • Verify the number shown is +12063130004
    • If the number is not correct, change it by entering **5005*7672*+#
    • Enter the correct SMSC number


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    Manually Send a Picture Message

    The issue with your Picture Messaging could be related to the way your phone is sending the Picture Messages.
    Try the below steps to manually send an Picture Message to yourself:


    • If you are using an iPhone, turn off iMessage.
    • Go to your Messaging application.
    • Create a new message not using current contacts.
    • Manually type in your 11 digit phone number. (15551112222)
    • Select a photo that you took with your phone.
    • Send the message.


    Message Size

    Most phones will limit the MMS size to avoid issues with the MMS being to big to be received, however, not all carriers use the same size limit.
    The below carriers use a 1 Megabyte limit:

    • T-Mobile
    • Sprint
    • Verizon
    AT&T uses a 450 KB limit on picture message sizes which your phone may not be setup to take into account.

    3rd Party Apps

    You Have a 3rd Party MMS App Installed

    The MMS app may not be using your Solavei APN settings when trying to send a message. Try uninstalling the 3rd party MMS app and then use the messaging app that came with your phone to send an MMS.



    You Do NOT Have a 3rd Party MMS App Installed

    It's possible that your phone isn't properly using your APN settings when sending or receiving MMS. Below is a 3rd party app you can try.


    1. Download and install "Go SMS Pro" from your app store.
    2. Launch the app and navigate to the "Basic Settings" menu.
    3. Click on the "Set default SMS program" and choose “Go SMS Pro” as the default program to view and send SMS.
    4. Next, navigate to the "Advanced Settings" menu and click on "MMS Settings".
    5. Select the option to "Fill APN configuration manually" and under the MMSC field, type "http://solavei.mmsmvno.com/mms/wapenc"


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    Messaging Settings

    It is a good idea at this point to check and if necessary, update the text message settings in your phone. These settings are called SMSC settings and should be checked even if your normal text messaging works.

    Android Text Message Settings (SMSC)
    iPhone Text Message Settings (SMSC)

    Messaging Without Contact List

    The issue with your Text Messaging could be related to the way your contact list in your phone is inputting the number for the person you want to send a message. Try the steps below to manually send a text message to yourself without using your contact list.

    1. If you are using an iPhone, turn off iMessage.
    2. Go to your Messaging application.
    3. Create a new message not using current contacts.
    4. Manually type in your 11 digit phone number. (15551112222)
    5. Select a photo that you took with your phone.
    6. Send the message.
    If the issue persists, please contact us.
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    Do you have a problem placing or receiving calls?

    I cannot place or receive calls

    I cannot receive calls

    I cannot place calls


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    If you cannot place or receive calls, please try the below steps.


    Check Signal Strength

    If you have 1 bar or less signal, you may be in a low signal strength area. Standing near a window or going outside may help.


    Check In Call Volume

    Make sure you haven't turned the volume down to the point of not being able to hear anything. To adjust your in-call volume, place a call and adjust the volume. Adjusting the volume while not on a call will just change your ringer volume.


    Check SIM Is Inserted Properly

    Pull your SIM card out of your phone and insert it again. Make sure you insert it facing the correct direction. If your phone does not use a SIM tray to insert the SIM, it will most likely have a diagram next to the SIM slot showing which way the cut corner on your SIM should be oriented.


    Getting Dead Air When Placing a Call

    If you get dead air when placing a call and you have tried the above steps, please contact us for further troubleshooting.



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    If you cannot receive calls, but you can place calls, try the steps below.

    Ported Your Number In to a Different/New Phone

    Make sure you have your phone from your previous service provider turned off and not just in sleep mode. If your phone from your previous service provider is still on, it could make the port completion take longer. If your phone from your previous service provider has been turned off for several hours and you have been unable to place calls on your phone for 24 hours or more, please contact us.


    Low Signal Strength

    If you have 1 bar or less of signal strength, it is very possible you will have trouble receiving calls even if you can place calls. The reason for this is that your phone goes into a low power mode while waiting for a call to save battery life.
    To test this, try calling your own mobile phone from the same mobile phone. You should hear the call waiting beep between the rings.


    Incoming Calls Go Straight To Voicemail

    If you are getting 2 bars of signal or more, and incoming calls are going straight to your voicemail box, try the following:
    Call your phone and see if you get 3 or more rings or 0 rings before you go to voicemail.

    3 or more rings

    0 rings, go to voicemail


    Incoming Calls Go To An Error Recording

    The type of error recording that you get when calling your own number will determine what the issue may be. Try calling yourself and see the actions to take below.

    When you called yourself you received:

    • Male Recording
      • If you did not receive a voicemail related message, then you will need to contact us for further troubleshooting.
    • Female Recording
      • This means that your phone is most likely forwarded to another number. Try disabling your call forwarding using our Call Forwarding document.


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    If you cannot place calls, but can receive calls, there is likely something wrong with the software in your phone. Try the step below to check for a solution.



    Manually Dial Yourself


    Try calling yourself. Pull up your phone dialer (usually a green phone icon), and call yourself. Make sure you dial using 11 digits (15552224444).
    • If your call goes through, it means you will need to check the way your numbers are programmed in your contact list.
    • If your call goes to an error message or just dead air, contact us for further troubleshooting.

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    If you heard 3 or more rings when calling your own number, that is good news. This means that the network does recognize your phone and you should be receiving calls. Check the following things to see if you can fix the issue.

    Call Yourself and Look at Your Phone Screen

    If something is wrong with the ringer on your phone, you may not be hearing it, but the call will still show on your screen.


    Place a Call and Hang Up

    Once you place the call, hang up and within 10 seconds call your phone to see if it rings. If it does, it means your phone is not picking up a strong enough signal to receive a call.


    Defective Phone

    If you have tried all of the previous steps, it's possible that you have a defective phone. If it's an older phone, it may be time to upgrade. If it is less than a year old, it may still be under warranty.
    Please contact us to do a few further troubleshooting steps before you decide if your phone is defective.


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    Power Your Phone Off for 2 Hours

    If you heard 0 rings and went straight to voicemail, try powering your phone off for 2 hours. This will let you reset your settings in the network. Once you turn your phone back on, wait 1 minute then try placing a call. Once that call is successful, try calling yourself.



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