Moto G, E and X

  1. On the device, tap the Menu icon.
  2. Select Settings.
  3. Select Wireless & networks.
  4. Make sure Wi-Fi is Off (you can change this later) and Mobile network is On (or checked).
  5. Tap on Mobile network.
  6. Tap on Access Point Names.
  7. Delete any existing APN’s that may be on the phone (Including any T-Mobile APN’s)
  8. Select the Plus Sign with a Circle around it. 
  9. Select Name, enter: solavei and tap OK.
  10. Select APN, enter: solavei (all lower case) and tap OK.
  11. Enter the user name and password listed below. If no value is listed, leave the field blank. 
    • User name: <leave blank>
    • Password: <leave blank>
  12. Select MMSC:
  13. Select APN Type: default,mms  (no spaces, all lower case)
    • Alternate: default,mms,hipri,supl,admin,mobile
  14. Select MVNO Type: IMSI
  15. Select MVNO Value: 310260x (This should be the default that comes up after selecting IMSI)
  16. APN enable/disable: APN enabled.
  17. Press the Menu key and select Save
  18. Press the radio button next to Solavei to set the profile as default.
  19. At this time, turn the phone Off and then back On again.
  20. Test the settings by sending a picture message to yourself.
  21. Tap the Menu icon.
  22. Tap Browser.
  23. Enter a non-Google web site to test.

Additional Assistance: If you have followed the steps above and are having trouble setting up your phone try using our interactive Self Help Troubleshooting Guide. If you have further questions, you can ask one of our Solavei Experts in our online Support Community below. Simply type in your question and click the Ask button.