Mobile Numbers and Porting

Mobile Numbers & Porting


When joining Solavei you have 2 options for a phone number:

  1. Bring your current phone number with you (Porting In)
  2. Get a brand new phone number based on your area code (Get a New Number)

When leaving Solavei you have an option to take your mobile number to your new carrier (Porting Out)

How-to


Porting In 

To port your number TO Solavei follow these steps:
  1. Gather your account information from your current mobile service provider (See Example Port Information below)
  2. Enter that information during your Solavei Activation just after Enrollment (Learn more: MySolavei - Mobile Service Activation)
  3. Wait up to 24 hours for your port to complete

What if My Port Fails? 


No big deal, you can update your port information in your MySolavei account (see Check/Update Your Port-In Request below)

You will receive an email from Solavei letting you know if your port fails. The subject will be Solavei Activation Status. 

Example Port Information

Below is the information we have gathered from other carriers to help you determine what information you need to port your number.

AT&T
Account Number: Usually 9-12 digits
PIN: Customer Generated (If no PIN enter "0000")
Port Center: 1-888-898-7685

Boost Mobile:
Account Number: Phone Number
Porting Department: 855-213-8639

Consumer Cellular
Account Number: 9 digits long
PIN: NO pin enter "0000"
Port Center: 1-888-750-5519

Claro PR
PIN: You must contact Claro for your PIN.
Port Center: 1-787-751-5151

Cricket
Port Center:  1-866-354-7678

Flash Wireless
Port Center : 1-888-226-2141

Go Smart
Account Number: 1+Phone Number (Ex: 1-xxx-xxx-xxxx)

Google Voice
Account Number: Phone Number
PIN: PIN you use to access voicemail
You must also unlock your number.

H2O Wireless
Account Number: SIM card number
The PIN: Last 4 of the SIM card number
Port Center: 1-800-939-1261 [Call: 1-800-939-1261]

Lightyear Wireless
Account Number: 7 digits
PIN: (enter "0000")
Customer Service: 1-800-393-7300

Metro PCS
PIN: 8 digit date of birth (10042012)
Account Number: 9 digits
Port Center: 1-800-518-7519 [Call: 1-800-518-7519]

Net 10
Account Number: IMEI or MEID.  If the device was BYOP it's the last 15 digits of the SIM card number.
Password: 0000
Customer Service: 1-877-836-2368 [Call: 1-877-836-2368]

Open Mobile
Account Number: Phone Number
PIN: Last 4 digits of your Drivers License number or last 8 of SIM
Customer Service: 787-530-0000 [Call: 787-530-0000] Option 3

Page Plus
Account Number: Phone Number
PIN: Last 4 of Phone Number
Customer Service: 1-800-550-2436

Red Pocket Wireless
Account Number: Phone Number
PIN: 4 digits

Simple Mobile
Account Number: Phone Number
PIN: Last 8 of SIM
Customer Service: 1-877-878-7908


Sprint
Account Number: 9 Digits all numbers
PIN: 4-6 Numbers
English: 877-503-3269 [Call: 877-503-3269]
Spanish: 877-888-5344 [Call: 877-888-5344]

Straight Talk
Account Number: IMEI or MEID.  If the device was BYOP it's the last 15 digits of the SIM card number.
PIN: 0000
Port Center: 800-346-6895

Telcel
Account Number: IMEI or MEID.  If the device was BYOP it's the last 15 digits of the SIM card number.
PIN: 0000
Port Center: 1-800-220-9518

Tracfone
Account Number: IMEI or MEID.  If the device was BYOP it's the last 15 digits of the SIM card number.
PIN: 0000

T-Mobile
Account Number: 11 digits
Account Number Prepay: 1+10 digit phone number
Customer Service: 1-505-998-3793
Contract Porting: 1-877-789-3106
Prepaid Porting: 1-877-789-2106
Puerto Rico: 1-877-575-6651 

US Cellular
Port Department: 1-888-944-9400
Validate ZIP Code and Entire Address [Call: 1-888-944-9400]

Verizon Wireless
Account Number: EXACTLY ten digits. If you have a 9 digit number, add a zero to the beginning.
  • If the number has -00001 at the end, make sure to remove the "-" and everything after it.
PIN: Either 5 digits (alphanumeric) or the last four of your social security number
Customer service: 1-800-922-0204
Porting Department: 1-888-844-7095

Verizon (Landline)
Porting Department: (800) 483-4000
If you have an account combined with your Verizon mobile phone, it is not the account number on your bill. Call the Verizon port department.

Virgin Wireless
Account Number: 9 digits
PIN: 6 digits Port Center: 1-855-326-7983

Check/Update Your Port In Request

  1. Login to My.Solavei.com and click the Activate button
  2. You will see the status of your port request.
  3. If there is an error with the information submitted, you will be able to update the information and resubmit the request. We recommend checking with your previous provider before submitting the updated information.
  4. If your port shows as failed and you don't have the option to update the information, please Contact Us.
  5. If the port request fails for any reason you will receive an email to the email address on file within 48 hours.

Note: if you resubmit your information due to an error you will need to wait up to an additional 24 hours for your port to complete

Get a New Number

During Activation (right after Enrollment) you can choose to get an entirely new phone number.

  • This number is based on the zip code from the address entered during enrollment
  • If you need a different number later we are able to change your mobile phone number

Learn more: MySolavei - Mobile Service Activation

Porting Out

You will initiate the request to port with your new phone carrier. You will need to the following 3 pieces of information:
  1. Account Number: This is your 10 digit phone number (Example: 4254448888)
  2. Zip code: The billing zip code assigned to your Solavei account
    1. When submitting your port request with your new provider, the address they submit must have this zip code
  3. PIN/Password: If your new provider requests one, you can give them "0000" (4 zeros, no quotations)
Note: You must not cancel your Solavei account until the port out is complete. If your account is suspended, your number is still eligible to port out. You may port out as late as 30 days past your last day of paid service. Once your port out is complete, your Solavei account will be permanently closed (see exception below) within 2-4 business days.  

Exception: If you have a Brand Partner or Retailer account and you wish to cancel your Mobile Service, but keep your membership, you simply need to port out your phone number, this will not cancel your Brand Partner or Retailer membership.  

Change Your Mobile Number

You can change your mobile number at any time. However, once a number is changed it cannot be changed back. Numbers are drawn at random and based on your address.

Note: changing your mobile number will erase your voicemail box and all messages



Timeline for Porting a Number



After you enter the required information to port a number in the activation process, it typically takes less than 24 hours to complete the port.
  • Wireless numbers generally take less than 24 hours.
  • Landline numbers generally take 2-5 days
  • Google Voice numbers generally take 5-14 days
If it takes longer than 14 days, you will need to Contact Us to complete the port


FAQs

1. Can I activate with a number assigned by Solavei, and then port my number to Solavei at a later date?
Unfortunately, no. If you wish to port your number to Solavei, you must elect to do so during activation.
2. After activation can I change my Solavei phone number?
Yes, you may Contact Us to request a mobile number change. Mobile numbers are assigned based on the area code associated with the billing zip code. If you want a different area code we can assign you a new area code and number as well. 
3. Can I port my landline number?
Yes, you can. You can port your landline or mobile number to a Solavei phone.  Landline ports can take between 2-5 days to complete.
4. If the number I want to port is in someone else's name with my current carrier can I still port it?
Yes, you should receive approval from the billing name on the account of the number you would like to port. You will need to obtain the account number, Password/PIN from the account holder to complete the request in the activation process. By providing this information, Solavei is authorized to port the number.
5. How do I unlock my Google Voice number to make it eligible to port to Solavei?
When you sign up for a Google Voice number, the number is automatically locked for porting out. Google has a great walk through on how to unlock your Google Voice number for porting. 

6. Why is my porting taking so long? 

It could be that you have provided incorrect information, check with your original service provider and double check your account information in MySolavei. Learn more: MySolavei - Mobile Service Activation

7. How long does it take to complete an average port? 

Most ports take less than 24 hours, if you port is taking longer the first thing to do is confirm your account information with your original service provider, then update your information in MySolavei. Learn more: MySolavei - Mobile Service Activation

8. What is the status of my port?

If there is an error we will send you an email letting you know there was a problem. You can check the status of your port in your MySolavei account. Learn more: MySolavei - Mobile Service Activation