Mobile Service Billing

Monthly Service
Activation and Due Date
Billing Statement
Taxes and Surcharges
Service Suspension

Monthly Service

  • You will be billed for your monthly rate plan plus standard taxes and fees. The 4G Nationwide Unlimited Voice, Text and Data is a no-overage rate plan. Data not available with all plan choices.
  • The first month's service charge is paid at the time you enroll for Solavei Mobile Service.
  • You will be billed for the rate plan you choose, plus taxes and fees on the same day each month. There are no overage charges on Solavei rate plans.
  • The monthly mobile service charge is due in advance of services. The amount due is to be paid by the due date each month to receive mobile service for the next billing cycle.
  • For more information about payments see Payment Tips (Credit/Prepaid/Cash).

Activation and Due Date

  • The activation occurs after you log into your MySolavei account and click on the "Getting Started" section.
  • The activation date determines your monthly bill due date each month. The bill due date will be the day before your activation date each month. 
    • For example, if the mobile service was activated on the 1st of the month, the monthly service charge will be due on the last day of each month going forward as long as the balance is paid on time.
  • If the billing day is not available in a given month, the due date will fall on the last calendar day of the month.
  • Your bill due date is changed only if you do not pay the amount due by the end of day on your due date. Mobile service is suspended the morning after your due date if payment is not received. The date the amount due is paid, and mobile service is restored, becomes the new due date.
    • For example, if the original due date was the 4th and the balance was not paid until the 7th, the next month's bill would be due on the 6th.

Billing Statement

  • You have access to view your monthly billing statement (current and last 3 months) online in my.solavei.com in the Account section.
  • You will receive a notification 4 days prior to your due date when the billing statement is ready for review.
  • The Solavei Mobile Service bill is a summary of charges and does not include usage or detailed call information. 

Taxes and Surcharges

In addition to your monthly rate plan charge, you will be charged taxes, fees and other surcharges. These taxes, fees and surcharges are the result of government assessments related to the services that are being provided.
  • Taxes are typically imposed by various jurisdictions directly on the user of the telecommunication services.
  • Surcharges are charges we collect from members to help recover costs imposed on Solavei in connection with providing service. 
    • Examples of surcharges include: Federal and State USF, regulatory, gross receipts, and other taxes or fees associated with governmental programs. The amounts, and the components used to calculate the taxes and surcharges are subject to change and may vary significantly, even with neighboring jurisdictions.

Service Suspension

  • The monthly service charge is due in advance of providing the service each month.
  • If the amount due is not paid by the due date, the service will be suspended pending payment.
    • Suspension normally happens at 10:00 AM the day after the Due date
  • Voicemail is not available when the service is suspended.
    • Calls made to the mobile phone will receive a message that the mobile number is not currently available.
    • Calls made from the mobile phone will be routed to the Solavei automated payment system to allow for a payment to be made to restore the service. 
  • Your sponsor will not be able to count you towards their compensation if you are suspended at the end of the month. 
  • Solavei Members have 30 days from the cycle date to make payment before the Solavei mobile service is cancelled. After these 30 days, mobile service cannot be re-activated.