International Long Distance Prepaid

Overview

Solavei offers prepaid international long distance (ILD) as an add-on service to your Solavei mobile service plan.You can choose a Pay as You Go option or one of our 4 international long distance plans.


Plans and Rates Updated November 15th 2014!

Our already great International Plans and Rates just got better. We now have plans for calling the Dominican Republic and our Mexico plan includes even more cellular minutes for the same low price. 

Highlights

  • The rates for more than 80% of our Pay as You Go destinations have a lower per minute price
  • 27 Mexico Pay as You Go destinations have a lower per minute price
  • Dominican Republic Cellular rates are more than 15% lower
  • All unlimited plans now include 80 countries. 

Pay As You Go

You can purchase Pay As You Go service in $5 increments. You can find our Pay As You Go Rates at ILD.Solavei.com/rates.

Tips for Pay As You Go

  • Set your account up to automatically recharge you credit card when your balance is low.
  • Rates vary by region and service provider in each country
  • Countries and regions will be listed with Cellular or Landline next to them. Landline means that it is a wired phone such as a home or office phone.

Tips for using Search

  • As soon as you start typing in the search field, the system starts trying to show you results.
  • To get the best results, search by country.
  • Search by the English spelling of the country name.
  • If you have a slow internet connection, type the whole country name without waiting for the partial search results.


International Long Distance Plans

You can purchase one of 4 plans that provide you with unlimited and/or an allowance of minutes for 30 days. To see which countries are included in the unlimited plans, go to ILD.Solavei.com/unlimited/destinations.

Dominican Republic Plans

$5 - DR Landline and Cellular $10 - DR Landline and Cellular $15 - DR Landline Only
Not Unlimited Unlimited to 80 countries Unlimited to 80 countries
100 Minutes to DR 200 Minutes to DR Unlimited to DR Landline

Mexico Plan

$10 Mexico Cellular
Unlimited to 80 countries
250 Minutes to Mexico Cellular

Tips for using Filter and Check Destination Number

Filter
  • Filter only finds results in the unlimited list on the page. It may be easier to look through the list alphabetically.

Check Destination Number
  • Type in the number you would like to call including the country code.
  • If the number is part of the plan it will show "Unlimited Calling is Enabled for this Destination."
  • If the number is not part of the plan "Unlimited Calling is Not Enabled for this Destination." Reasons a numbers shows this message can include:
    • The number was entered incorrectly. Only enter the country code and the phone number.
    • The country that number is from is not part of the Unlimited Plan you have selected
    • The area of the country that number is from is not part of the Unlimited Plan you have selected
    • The number you entered is a cellular number and only landlines are part of the unlimited plan for that country

Starting an ILD Account

Your International Long Distance (ILD) account will have a different user name and password than your MySolavei account. To create an ILD account, go to ILD.Solavei.com. A credit card is required to sign up and add funds or to purchase an unlimited plan.


Account Registration Walk Through

Step 1 - Click Register Now
Step 2 - Select a Pay-as-you-go option, an unlimited option or both.
Step 3 - Create your user name and password.
Make sure the phone number you list here is your Solavei phone number. This will be the number you can make calls from.
Step 4 - Enter the credit card information you want to pay with.
The system will store the information to make purchasing additional minutes easy. 

Dialing International Long Distance Numbers

Dialing internationally can be quite easy. You will just need to add a few extra numbers in front of the number you are trying to call. The exception to this are countries like Canada that are part of the North American Numbering Plan that can be messaged just like a number from the USA.

Countries that use the North American Numbering Plan Dialing Pattern

Country Name
Anguilla Antigua and Barbuda Bahamas 
Barbados Bermuda British Virgin Islands
Cayman Islands Dominica Dominican Republic
Grenada Jamaica Montserrat
Puerto Rico Saint Kitts and Nevis Saint Lucia
Saint Vincent and the Grenadines Trinidad and Tobago Turks and Caicos Islands
Virgin Islands Canada Mexico

Dialing Instructions

Enter the number in your phone's dialing pad in the below order.
011 (Exit Code) + Country Code + Area/City Code + Phone Number

Examples [Click Here]

Mexico City
Enter 011 (exit code) + 52 (country code) + 1 (designates mobile number in MX) + area code (2-3 digits) + phone number (7-8 digits).
  • To call my friend in Mexico City with cell phone number 55512345, I would dial 01152155512345.

Canada
Because Canada is part of the North American Numbering plan, you can call anyone in Canada, just like dialing in the U.S.
Enter 1 (Long Distance) + area code + phone number.
  • To call my friend in Toronto with number 4165551234, I would dial 14165551234.

Additional Resources

Country Codes: Countrycode.org
More Dialing Instructions: Countrycode.org/how-to-call

International Dialing Exceptions
If an error is received when attempting to dial one of the countries within the North American Number Plan list below, use the local access number (302) 394-0095 to complete the call.

Countries that use the North American Numbering Plan Dialing Pattern

Country Name
Anguilla Antigua and Barbuda Bahamas 
Barbados Bermuda British Virgin Islands
Cayman Islands Dominica Dominican Republic
Grenada Jamaica Montserrat
Puerto Rico Saint Kitts and Nevis Saint Lucia
Saint Vincent and the Grenadines Trinidad and Tobago Turks and Caicos Islands
Virgin Islands Canada Mexico

Note: Only SIM cards shipped in 2012 should be affected by this issue.

Password Reset

If you have forgotten your International Long Distance account password, you can reset it yourself online.
  1. Go to ild.solavei.com
  2. Select Forgot Password
  3. Use the link you are sent via email to reset your password

Managing Your ILD Account

Your International Long Distance account requires a separate log in from your Solavei.com account. You can get to the log in page by going to ILD.Solavei.com.

Main Tab

This tab shows you the majority of what you need to know about your ILD account as well as to manage your unlimited and pay as you go plans.

[Click for Field Descriptions]

Account Information

+ Add Funds (Button) = Refill your account. You can save your credit card information, so you'll only have to input the CVV number for future transactions.
Auto Reload (Button) = The ability to have your credit card automatically charged to refill your balance so that you avoid running out of minutes. You can select the amount you want to reoload for each time your account balance is low. You can either select to refill at a low minute limit or a low dollar amount limit.
Total Balance = Your current dollar balance available for calls.
ILD Balance = The same as total balance.
Promo Balance = Normally is $0.
Used = The dollar amount used to date.
Adjustments = Normally is $0.
Call Count = Total number of calls made using this account.

Unlimited Calling

Add Unlimited Calling (Button) = Add one of the 3 unlimited calling plans to your account.
Unlimited Enabled = This shows if you currently have an unlimited calling plan active on your account.
Last Renewal = The last time you purchased an unlimited calling plan.
Expire Date = The date your current unlimited calling plan expires.

Registered Numbers/Speed Dials

The Solavei mobile number you have authorized to place long distance calls with this account. You can also change your primary line.
Add Registered (Button) = Authorize your Solavei mobile phone number or other numbers to use international long distance.
Add Speed Dial (Button) = This allows you to set up 10 speed-dials when using the local access number.

Profile Tab

This tab holds your personal location information. Click the "Update" button to make changes.

Email Address: Important. Make sure your email address is correct. If you ever lose your password or user name, your email address is used to reset your password or give you your user name.

Billing History Tab

You can see payment history as well as an account changes you have made including language preference and PIN changes.

[Click for Field Descriptions]

You may need to change your date range to see older billing history items. Date = Date the action took place.
Action = The action on your account. This includes payments as well as account changes such as language preference changes.
Card = The type and last 4 of the credit card charged.
Total = The amount charged.
Reference Number = Transaction reference number.

Call History Tab

You can view the details of your International Call history in the Call History tab.It is important to remember to set the date range for your look up to find the records you are looking for. 

[Click for Field Descriptions] 

Date =The date and time the call was placed.
Destination =The international number that was called.
City =The city that was called.
State =This field will be blank due to domestic calls being included in your core Solavei services.
Length =The number of minutes the call lasted.
Rate = The US dollar cost of the call.
Talk Charge =The amount charged against your balance for that call.
Total = The same as Talk Charge.

For any questions or concerns about your account balance or adding funds, you can contact Solavei International Long Distance Support at 1-800-311-9076. Select Option 5 to reach the international long distance department for assistance.